Scotland's People
Genealogy Scotland – the official government source of Scottish genealogical data
› How much does it cost to access the database and what do I get for my money?› I want to look at the wills & testaments index or the coat of arms index only. Do I still have to pay?› Who sets the charges?› Do you keep my card details?› Which currencies can I pay in?› Is there a limit on the number of searches I can make?› Why is there a 90 day expiry limit on the session duration?› Can I buy more than 1 batch of credits at a time?› Are card payments secure?› Can I pay without a credit/debit card?› How do I buy credits?› How can I pay?› I have bought credits but they have not been added to my account.› I have credits in my account however I am being asked to purchase more. Why?› How does a credit or debit card transaction appear on my statement?› I have forgotten my username› It tells me that my session has expired because I have not used the site for more than 60 minutes. Why?› What happens if I run out of page credits during my session?› I have unused page credits and my session has expired. What happens now?› I would like to change my password› I have forgotten my password. What should I do?› I have changed my email address. What should I do?› I am having trouble logging in. It tells me "No user exists with these details".› I have not received an email from you with my password.› I am having trouble logging in. It tells me "Cookies are not available or accessible by this browser".